Chinese Medicine Practitioners have the ability to set up an account with us where all of your contact, billing, shipping, and order history information will be saved and readily accessible. Please click on the Practitioner Login to register your new account or access your existing one. If you have any questions at all, please contact us!
Students of accredited graduate programs studying Chinese herbal medicine may create an account by clicking on the above button. Please place your School and Student ID in the license number field. For any questions, please contact us!
How the Practitioner Portal Works
1. Create a formula using our intuitive formula builder: begin by inserting a classical combination from the auto-complete search field and modify, or simply start from scratch.
2. Provide patient instructions by pasting your own text into free fields, or speed up the process by inserting one of our quickstart templates.
3. Indicate one of our numerous retrieval options, including on-site pickup, priority, or expedited shipment.
4. Bill yourself or your client with a single click when you keep updated information in your practitioner and client profiles. Enter this information into your files only once; edit or delete it any time - all is safe and secure.
5. We will fill your formula and have it ready for pickup or shipment in 24 hours or less. Most formulas are completed the same business day, and pickup or shipping is a snap.*
Formulas requiring special preparation, such as encapsulation or powdering, may take longer to complete. See the Questions page for more details on filling times and the Shipping page for mail orders.
Tools and Tips
Orders vs. Formulas
A Formula is singular unit and may constitute an entire order. An Order can contain one or multiple formulas. All your complete and in-progress formulas can be viewed, organized, reused and modified using the My Formulas section of your account. All your orders (single and multi-formula) can be viewed, organized, and reused by going to your My Orders section.
Using Our Brewing Bags
We package bulk formulas in large brewing bags by default (there is no extra charge for this service). This makes brewing and cleanup more convenient for patients and streamlines preparation: less time is spent wrapping small seeds, shells and powders. If you do not want your patient to cook their bulk formula in brewing bags, simply click the appropriate check-box on the prescription form.
During the cooking process, trapped steam in the brewing bag may cause it to "puff up". This puff will often draw water from the decoction more quickly than in a decoction with only the herbs. To make sure the resulting decoction is the proper volume, add an additional 3/4 - 1 cup of water to the beginning water volume. Our instructions for bulk cooking, available on the prescription form, takes this water loss into account. If the "puff" seems too large at any point during cooking, just tilt the lid of the pot a bit more to allow some of the steam to escape.
Special Bagging and Handling Methods
Bulk herbs are sometimes handled differently in order to maximize and/or alter their function within a given formula, or to protect the patient from small or hard to digest particles. Some of the more commonly used instructions are listed below. This list is neither complete nor a recommendation for use, and most can also be found in Scheid and Bensky's 3rd Edition of the Formulas & Strategies.
Next to each herb on the prescription form, there is a free field where you can enter special bagging and handling instructions. The most commonly used instructions for bagging herbs separately are "steep", "add", "precook", "dissolve", and "crush". These bags will be packaged separately and labeled for your patient so that they may cook them properly. Please note that we do not cook any herbs here at the dispensary.
Preooked / Decocted First ("Precook")
Potentially toxic, hard shells or minerals, voluminous and light substances
bie jia, cao wu, chuan wu, ci shi, dai zhe shi, fu zi, gui ban, long chi, long gu, mu li, shi gao, shi jue ming, ren shen, xi yang shen, shui niu jiao, si gua lou, zhen zhu
Added Near the End ("Add")
Aromatic substances whose volatile oils wish to be preserved, the enhancement of other effects
bo he, bai dou kou (& crushed), da huang (to purge strongly), mu xiang, qing hao, sha ren & bai dou kou (& crushed), gou teng, yu xing cao
Dissolved Into the Strained Decoction ("Dissolve")
Viscous or sticky substances that may burn or congeal with prolonged cooking
e jiao, lu jiao jiao, yi tang and other gelatins or syrups
Steeped in the decoction once cooking is finished ("Steep")
Typically very light substances that lose effect with prolonged cooking
Broken before decoction ("Crush")
Seeds, kernels, and other "hard" or shelled herbs whose center or inner lining has the desired effect
sha ren, bai dou kou, tao ren, xing ren, suan zao ren
Setting Up Client-Requested Refills
Allowing your clients to request refills directly from us involves a simple 2-step setup:
- Create a full Patient Profile for your client, with payment information (it will be understood that the client wishes to be charged directly).
- Submit the formula with notes in the "Instructions to Urban Herbs" field on the Prescription Form indicating: 1) that you will allow refill requests by the client, and 2) the number of refills you will allow before they need to contact you again.
- Your clients can then request refills via email or phone.
If you need to add more refills to a given formula, simply email or call with formula information.